ContractDeals.co.za respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal information when you use this website, browse contract comparison pages, submit a form, click an application link, interact with advertising or contact us.
ContractDeals.co.za helps South African users compare cellphone contracts, SIM-only deals, data contracts and home internet options by network, budget, phone brand and deal type. Because the website may include comparison links, contact forms, analytics, advertising or third-party application routes, it is important that you understand how your information may be handled.
This Privacy Policy should be read together with our Terms and Conditions and any privacy notices provided by third-party providers, networks, advertisers, application partners or websites you visit after leaving ContractDeals.co.za.
Who we are
ContractDeals.co.za is a South African comparison and information website. The site helps users compare contract-related options such as cellphone contract deals, phone contract deals, SIM-only deals, data contract deals and home internet deals.
We provide information and comparison routes to help users make more informed decisions before applying. We are not the offiCial customer service department of Vodacom, MTN, Telkom, Cell C or any other provider unless this is clearly stated on a specific page.
What this Privacy Policy covers
This Privacy Policy applies when you use ContractDeals.co.za, including when you browse pages, click links, use forms, send enquiries, interact with adverts, use comparison content or continue to an application route.
It also explains how we may use cookies, analytics tools, advertising tools, affiliate links, contact forms, security tools and third-party services that help operate the website.
If you click through to another website, provider, network, advertiser, affiliate partner or application platform, that third party may collect and process your information under its own privacy policy and terms. You should read their privacy information before submitting personal details.
Personal information we may collect
Depending on how you use the website, we may collect or receive personal information such as your name, email address, phone number, enquiry type, message content, page URL, form source, device information, browser information, IP address, approximate location, cookie identifiers, referral source, pages visited, links clicked and analytics information.
If you contact us about a page correction, application question, partnership enquiry or privacy request, we may keep the details you provide so that we can respond and maintain a record of the enquiry.
Please do not send unnecessary sensitive personal information through a general contact form. This includes ID numbers, banking details, passwords, full account numbers, copies of identity documents, medical information or other information that is not needed for your enquiry.
How we collect personal information
We may collect personal information when you browse the website, complete a contact form, email us, click an apply button, click an outgoing link, interact with advertising, accept or manage cookies, or use pages such as apply online, cellphone contract application, apply for SIM-only contract or apply for data contract.
We may also collect technical and usage information through website tools used for hosting, analytics, advertising, spam prevention, security monitoring, form handling, affiliate tracking or website performance.
How we use personal information
We may use personal information to respond to enquiries, manage contact form submissions, improve website content, understand how users use the site, maintain website security, prevent spam or abuse, monitor page performance, fix technical issues, keep enquiry records, comply with legal obligations and manage referral, affiliate or application routes where applicable.
We may also use non-personal or aggregated information to understand which pages are useful, which contract categories users visit most, and how we can improve navigation between pages such as guides, cellphone contract requirements and how long cellphone contract approval takes.
South Africa’s Protection of Personal Information Act, 2013, known as POPIA, aims to promote the protection of personal information processed by public and private bodies and sets conditions for lawful processing. We aim to process personal information in a lawful, reasonable and responsible way.
Cookies, analytics and tracking
ContractDeals.co.za may use cookies and similar technologies. Cookies are small files or identifiers that help a website remember information about your visit, measure performance, support security, improve functionality or understand how users interact with pages.
The website may use essential cookies for basic website operation, analytics cookies to measure usage, security cookies to help prevent spam or abuse, advertising cookies to measure or display advertising, and affiliate or referral tracking cookies where outgoing partner links are used.
You can usually manage or block cookies through your browser settings. If the website displays a cookie banner or cookie preferences tool, you can use that tool to manage available choices. Blocking some cookies may affect how parts of the website work.
Advertising, affiliate links and third-party services
ContractDeals.co.za may use third-party services to operate, measure, secure, improve or monetise the website. These may include website hosting providers, analytics platforms, advertising platforms, affiliate networks, application partners, form tools, email services, anti-spam tools and security tools.
Some pages may include links to third-party websites, networks, providers, advertisers or application partners. If you click one of these links, the third party may receive information such as the page you came from, your device or browser information, your IP address, cookie identifiers or other technical information.
If you submit information on a third-party website after leaving ContractDeals.co.za, that information is handled by the third party under its own privacy policy. ContractDeals.co.za is not responsible for the privacy practices of third-party websites that we do not control.
When we may share personal information
We may share personal information only where reasonably necessary, lawful or relevant to the purpose for which it was provided.
This may include sharing information with website hosting providers, email or form service providers, analytics providers, security providers, advertising or affiliate platforms, application partners, professional advisers, legal advisers, regulators, authorities or other parties where required by law.
If you click an application or comparison link, you may be redirected to a third-party provider or partner. That provider or partner may collect your information directly if you continue with an enquiry, application or purchase on their website.
We do not sell personal information as a standalone product. However, where advertising, analytics, affiliate links or application partner tools are used, those third-party services may process technical, referral or usage information as described in their own privacy notices.
Third-party websites and application partners
The website may link to networks, providers, advertisers, affiliate partners, application platforms or other external websites. These links are provided to help users compare options, apply online or continue their research.
Once you leave ContractDeals.co.za, the external website controls how it collects and uses your information. Before submitting personal details, you should check the third party’s privacy policy, terms, pricing, stock, coverage, approval rules and contract conditions.
This is especially important before applying for cellphone contracts, SIM-only deals, data contracts, LTE deals, 5G internet deals, router deals or home internet packages.
How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or allowed by law.
For example, contact form enquiries may be kept for support, record and follow-up purposes. Analytics information may be retained according to the settings of the analytics tool used. Security logs may be retained to protect the website from spam, abuse or unauthorised access. Legal or compliance records may be kept where required.
When personal information is no longer needed, we will take reasonable steps to delete, anonymise or securely restrict it, where appropriate.
How we protect personal information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These steps may include secure website hosting, HTTPS, access controls, spam protection, security monitoring, limited access to enquiries and regular website maintenance.
No website, online form, email system or internet transmission can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through general forms or ordinary email.
Your privacy rights
Under POPIA, data subjects have rights relating to how their personal information is processed, including rights connected to access, correction, objection and complaints.
Depending on the circumstances, you may ask us to confirm whether we hold personal information about you, request access to your personal information, ask us to correct or update inaccurate information, request deletion where legally applicable, object to certain processing, withdraw consent where processing is based on consent, or ask how your information has been used.
To make a privacy request, please contact us through the Contact page. We may need to verify your identity before acting on certain requests.
Children’s privacy
ContractDeals.co.za is not intended to collect personal information from children without the involvement of a parent or guardian. If you are under the age required to provide personal information lawfully, you should not submit personal information through the website without permission from a parent or guardian.
If a parent or guardian believes that a child has submitted personal information through the website, they can contact us through the Contact page.
International processing of information
Some third-party services used to host, secure, measure, advertise or operate the website may process or store information outside South Africa. This can happen when global hosting, analytics, advertising, email, security, cloud or affiliate services are used.
Where this happens, we aim to use service providers that apply reasonable privacy and security safeguards. However, third-party providers remain responsible for their own systems, privacy policies and compliance obligations.
Contract applications and personal details
Contract applications may require personal information such as identity details, income information, contact details, affordability information or supporting documents. ContractDeals.co.za does not encourage users to send those details through a general website contact form.
If you continue to an application partner, network, provider or third-party platform, submit personal information only through the official process provided by that third party. Always check that you are on the correct website and that you understand who will receive your information before submitting an application.
Complaints and the Information Regulator
If you have a privacy concern, please contact us first through the Contact page so that we can review your request.
You may also have the right to lodge a complaint with South Africa’s Information Regulator. The Information Regulator is an independent body established under POPIA and is empowered to monitor and enforce compliance with POPIA and PAIA. The Information Regulator also provides a complaints process for POPIA complaints where a person believes their personal information has been processed in a way that violates POPIA.
Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, tools, advertising, analytics, partners, legal obligations or data practices change.
The latest version will be published on this page. You should review this Privacy Policy from time to time, especially before submitting personal information, using an application route or interacting with third-party links.
Contact us about privacy
For privacy questions, correction requests, access requests, deletion requests, complaints or other personal-information enquiries, please contact us through the Contact page.
You can also return to the main site to compare cellphone contract deals, SIM-only deals, data contract deals, home internet deals or read more practical contract guides.